1. How can I register my company to buy tickets in the different protected wild areas of Costa Rica?
A/ The following video indicates the procedure to register your Travel Agency with a tourist declaration issued by the ICT.
2. How do I obtain the password of my user?
A/ Once you register the password will be sent to the registered email.
3. I forgot my password. What should I do?
A/ In the option "I forgot my password" you will find the instructions to recover your password.
4. I need update my company data. What should I do?
A/ You have to complete the registration process again.
5. Does SINAC issue vehicle restriction exception letters?
A/ No. SINAC does not issue vehicle exception notes.
6. Should I arrive at the time selected for my purchase?
A/ Yes.
7. Does the Protected Wildlife Area have a time limit for the visit?
A/ Some Protected Wild Areas, due to their special characteristics, can be visited for a limited time. To find out if the Protected Wilderness Area you want to visit has an established schedule, check the terms and conditions when purchasing tickets.
8. My company still has prepaid physical tickets. Are they still valid?
A/ Yes, they are still valid. It must be coordinated in advance with the Protected Wild Area.
9. I bought tickets but I will not be able to go to the Protected Wilderness Area. Can I get the money back?
A/ No. SINAC is only responsible as stipulated in the terms and conditions accepted before the purchase.
10. I bought tickets but the Protected Wild Area closed due to an emergency. What should I do?
A/ In the terms and conditions of your purchase you can find a direct mail to request information.
11. Can I bring pets to the Protected Wilderness Area?
A/ No, pets cannot enter the Protected Wild Areas.
